PLEASE READ BEFORE SENDING E- TRANSFER PAYMENT Terms & Conditions That’s Vegan?! Policies Ordering Policy Orders can be placed through the That’s Vegan?! website, by text message, email, or phone call. For orders placed by text, email, or phone, payment and order confirmation must be completed before the order is considered confirmed. Please review your order carefully before confirming it, including products, quantities, pickup date, and any special instructions. Weekly order schedule: Orders close Monday at 6:00 PM. Tuesday is our baking day. Wednesday pickup is available at no additional charge. Thursday, Friday, and Saturday pickups are available for a $5 pickup fee. Once an order has been confirmed, we begin planning and preparing for production. Changes or cancellations may not always be possible after the Monday 6:00 PM cutoff. Cancellation & Refund Policy Because our products are made to order, cancellation requests must be received before the Monday 6:00 PM order cutoff to be eligible for a full refund. Orders cancelled after the Monday cutoff are not eligible for a refund because ingredients and production time may already have been committed to the order. If you need to make a change to your order, please contact us as soon as possible. We will do our best to accommodate changes, but changes cannot be guaranteed once production has begun. If That’s Vegan?! is unable to fulfill your order, you will receive a full refund for the affected order. Refunds are issued to the original payment method and may take several business days to appear, depending on your payment provider. Pickup & Order Rollover Policy Orders are available for pickup on the selected pickup date. Wednesday pickup: Free Thursday–Saturday pickup: $5 pickup fee If you are unable to pick up your order on your scheduled Wednesday pickup day, you may request to roll your order over to the following Wednesday at no additional charge. A rollover must be confirmed with That’s Vegan?! by the Monday 6:00 PM order cutoff for the following Wednesday pickup. Orders may only be rolled over one week. If a rollover has not been confirmed by the Monday 6:00 PM cutoff, or the order is not picked up on the following Wednesday, the order will be considered abandoned and will not be eligible for a refund. Please contact us as soon as possible if you know you will be unable to make your scheduled pickup. For orders originally scheduled for Thursday, Friday, or Saturday, the $5 pickup fee applies to that pickup arrangement. If the order is moved to the following Wednesday, the order may be picked up Wednesday without an additional pickup fee. Because some products contain refrigerated or perishable ingredients, we cannot guarantee product quality if an order is not picked up within the applicable pickup period. Product & Freshness Policy Our products are handmade in small batches. Slight variations in appearance, size, colour, and texture may occur from batch to batch. We do our best to ensure that every order meets our quality standards. Please follow any storage instructions provided with your order. Products containing icing or other perishable components may require refrigeration. Allergen Notice All That’s Vegan?! products are made without animal-derived ingredients; however, our products are prepared in a shared commercial kitchen environment. Although we follow food-safety and sanitation procedures, we cannot guarantee that our products are free from traces of allergens or cross-contact with other ingredients handled in the kitchen. If you have a food allergy or severe food sensitivity, please contact us before placing your order so we can provide the most accurate information available. Please do not assume that a product is safe for your allergy simply because it is vegan. Order Issues If there is a problem with your order, please contact us as soon as possible after pickup. If you receive an incorrect, missing, or damaged item, please contact us with your order details and, where applicable, a photo of the issue. We will review the situation and determine the appropriate resolution. We want you to love your order and will always do our best to make things right when an issue occurs on our end. Customer Responsibility Customers are responsible for reviewing their order details before completing checkout or confirming an order by text, email, or phone. Customers are also responsible for providing accurate contact information and contacting That’s Vegan?! if they are unable to pick up their order as scheduled. By placing an order, you acknowledge that you have read and agreed to these policies.